Complaints Policy
Our commitment to excellent client service
Our commitment
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided, then you should inform us immediately so that we can do our best to resolve the problem.
In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns. If you would like to make a formal complaint, please use the contact details below.
How to make a complaint
Phone
0333 034 4629
hello@gardnerchampion.co.uk
Post
Brook House, Brook Square, Rugeley, Staffordshire, WS15 2DT
If we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.
Six months
From receiving our final response.
One year
From the act or omission being complained about.
One year
From when you should reasonably have known there was cause.
Legal Ombudsman contact details
Website: www.legalombudsman.org.uk
Phone: 0300 555 0333
Address: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
If you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
Last updated: January 2025
Gardner Champion Solicitors is authorised and regulated by the Solicitors Regulation Authority.